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The Public Safety Communications Center of Dane County provides countywide 911 emergency call-taking services. The County 911 Center provides dispatching and centralized communications services for the Dane County Sheriff’s Department, Madison Police and Fire Departments as well as 21 local law enforcement agencies. The 911 Center also provides communications and dispatching services to 26 local fire departments and 21 local EMS agencies.

Mission Statement

The mission of the Dane County Public Safety Communications Department is to provide a fast, effective communications link between the citizens of Dane County requesting public safety services and the public safety agencies charged with providing emergency and non-emergency services to those citizens.

Emergency Medical Dispatchers & Aspirin for Heart Attack Symptoms – One Year Later

There is strong evidence showing that immediate aspirin therapy may reduce heart damage in heart attack (AMI) patients who are 16 years old or older. Dr. Paul Stiegler, 9-1-1’s Medical Director has approved the use of a nationally-recognized aspirin protocol. The National Academies of Emergency Dispatch studies show that early administration of aspirin benefits more patients than it may compromise.

Dispatchers won't recommend aspirin to patients if: they are not alert, are under 16 years old, have had an allergic reaction to aspirin before or if there's a possibility they suffer from internal bleeding.

Rarely do dispatchers advise patients to take anything before paramedics arrive, but since aspirin administration was added to our protocol just one year ago, many of the 2,800 patients who reported heart attack symptoms have been advised to take aspirin.

Call Volume

During 2007, the center handled 519,852 incoming calls. Of these calls, 161,348 were calls to the 911 number. The other 358,504 incoming calls were to lower priority seven‑digit numbers like requests for police non-emergency services, information on warrants or after-hours calls to area police stations.

During that year, 171,551 law enforcement incidents were created in the Computer-Aided Dispatch (CAD) system.

Also during 2007, 45,656 fire and emergency medical incidents were handled countywide.

Contact Us

For Dane County residents, please call 9-1-1 for any situation which requires a police/sheriff, fire department or EMS response.

Dial (608) 255-2345 for all non-emergency police and fire requests.

PSC administration can be reached during business hours at (608) 267-3911.

The PSC duty supervisor can be reached at (608) 267-3913 24 hours a day.