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Important Phone Numbers

If you are a: And you need to: You should:
Citizen Request an IMMEDIATE response by a police officer, sheriff deputy, firefighter or EMT/paramedic Call 9-1-1
Citizen or alarm company located outside Dane County or outside PSC’s E9-1-1 service area Directly reach PSC, and request a response by a police officer, sheriff deputy, firefighter or EMT/paramedic Call 608-266-4920
Citizen Call about a public safety situation or question that likely does not need a response
  • Call 608-255-2345
  • Your call will be initially answered by an automated attendant
Citizen or alarm company Determine the public safety agency/agencies that serve a particular address, and/or the proper phone number to call in order to report an alarm Call the PSC Database Coordinator
Person or business installing or testing an emergency telephone located in an elevator or at a swimming pool Program or test the phone
  • Work with your serving telephone company or other service provider to ensure that accurate ANI and ALI are transmitted to the 9-1-1 center, and that the phone can be called back.
  • Program 9-1-1 as the number to be dialed
  • Avoid the use of recorded messages that attempt to advise communicators of the emergency location
  • Contact the PSC Database Coordinator to arrange necessary testing
Public safety agency Program a call box or telephone in the lobby or other unattended space at your agency Contact PSC Operations Manager to discuss the specific arrangements
Public safety agency Program a telephone system or inform staff to facilitate the automatic or manual transfer of non-emergency calls to bypass the PSC auto attendant Contact PSC Operations Manager to discuss the specific arrangements
Law enforcement officer Communicate with a call taker, radio dispatcher, or information channel communicator Call the unlisted "Data" number specific to this purpose. Contact PSC Operations Manager for this number
Fire or EMS agency member Communicate with a call taker or radio dispatcher Call the unlisted "Data" number specific to this purpose. Contact PSC Operations Manager for this number
Citizen or public safety agency member Communicate with the on-duty communications supervisor Call 608-267-3913
Public Safety Answering Point or 9-1-1 Network Provider Program or test a connection into our 9-1-1 lines Contact PSC Operations Manager to discuss the specific arrangements

Contact Information

John Dejung, ENP - Director, 608-267-1911
dejung@co.dane.wi.us
Gary Bell - Operations Manager, 608-267-3912
bell.gary@co.dane.wi.us
Responsible for management of the department’s day-to-day operations.
Communications Supervisors – 608-267-3913 (24 hours)
Rich McVicar – Technical Services Manager, 608-283-2911
mcvicar@co.dane.wi.us
Responsible for supporting electronic systems, database management, and planning and management of capital projects.
Paul Logan, RPL – Support Services Manager, 608-283-2914
logan@co.dane.wi.us
Responsible for public records, training, quality assurance, outreach and public education.
Chad Fleck – Communications Supervisor, 608-283-2912
fleck@co.dane.wi.us
Responsible for coordination of communications center upgrade and remodel project, as well as point of contact for all department outreach and public education activities.
Tammy Johnson – Clerk IV, 608-267-3917
johnson.tammy@co.dane.wi.us
Administrative assistant to the director
Wendy Phillips – Clerk III, 608-267-3911
phillips.wendy@co.dane.wi.us
Responsible for general office work, receiving and processing records requests.
Randy Forrand – Database Coordinator, 608-283-2913
forrand@co.dane.wi.us
Responsible for maintaining CAD and other critical databases; MSAG point-of-contact for the department.
Diane Barber – Communicator/Quality Assurance, 608-283-2903
barber.diane@co.dane.wi.us
Responsible for performing quality assurance case reviews, and serves as assistant TAC.
Rick Hammond – Communicator/Training, 608-283-2906
hammond@co.dane.wi.us
Responsible for training development & delivery and maintenance of training records.
Tom Vaughan – Communicator/Policy & Procedures Analyst, 608-283-2907
vaughan@co.dane.wi.us
Responsible for maintaining and updating department policies and procedures.
James Holmes – CAD Analyst, 608-283-2953
holmes.james@co.dane.wi.us
Responsible for supporting configuration, operation, upgrade and maintenance of Computer-Aided Dispatch (CAD) and related systems.
Dane County
Revised: July 8, 2010