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Important Phone Numbers

If you are a: And you need to: You should:
Citizen Request an IMMEDIATE response by a police officer, sheriff deputy, firefighter or EMT/paramedic Call 9-1-1
Citizen or alarm company located outside Dane County or outside PSC’s E9-1-1 service area Directly reach PSC, and request a response by a police officer, sheriff deputy, firefighter or EMT/paramedic Call 608-266-4920
Citizen Call about a public safety situation or question that likely does not need a response
  • Call 608-255-2345
  • Your call will be initially answered by an automated attendant
Citizen or alarm company Determine the public safety agency/agencies that serve a particular address, and/or the proper phone number to call in order to report an alarm Call the PSC Database Coordinator
Person or business installing or testing an emergency telephone located in an elevator, at a swimming pool or in another location where the telephone is made available to summon public safety assistance Program or test the phone
  • Work with your serving telephone company or other service provider to ensure that accurate ANI and ALI are transmitted to the 9-1-1 center, and that the phone can be called back.
  • Program 9-1-1 as the number to be dialed (auto-dialing telephones)
  • Avoid the use of recorded messages that attempt to advise communicators of the emergency location
  • Contact the PSC Database Coordinator to arrange necessary testing
Public safety agency Program a call box or telephone in the lobby or other unattended space at your agency Contact PSC Operations Manager to discuss the specific arrangements
Public safety agency Program a telephone system or inform staff to facilitate the automatic or manual transfer of non-emergency calls to bypass the PSC auto attendant Contact PSC Operations Manager to discuss the specific arrangements
Law enforcement officer Communicate with a call taker, radio dispatcher, or information channel communicator Call the unlisted "Data" number specific to this purpose. Contact PSC Operations Manager for this number
Fire or EMS agency member Communicate with a call taker or radio dispatcher Call the unlisted "Data" number specific to this purpose. Contact PSC Operations Manager for this number
Citizen or public safety agency member Communicate with the on-duty communications supervisor Call 608-267-3913
Public Safety Answering Point or 9-1-1 Network Provider Program or test a connection into our 9-1-1 lines Contact PSC Operations Manager to discuss the specific arrangements

Contact Information

John Dejung, ENP - Director, 608-267-1911
dejung@countyofdane.com

Operations Division

Gary Bell, ENP - Operations Manager, 608-267-3912
bell.gary@countyofdane.com
Responsible for management of the department’s day-to-day operations.
Communications Supervisors – 608-267-3913 (24 hours)

Communicators

Use the Employee Search page to contact a specific communicator.

Support Services Division

Paul Logan, RPL – Support Services Manager, 608-283-2914
logan@countyofdane.com
Responsible for public records, training, quality assurance, outreach and public education.
Diane Barber – Communicator/Quality Assurance, 608-283-2903
barber.diane@countyofdane.com
Responsible for performing quality assurance case reviews, and serves as assistant TAC.
Lynda Ferguson - Communicator/Quality Assurance, 608-283-2907
ferguson.lynda@countyofdane.com
Responsible for performing quality assurance case reviews.
Christian Lyons, RPL – Communicator/Training, 608-283-2906
lyons@countyofdane.com
Responsible for performing quality assurance case reviews and training.
Tammy Johnson – Clerk IV, 608-267-3917
johnson.tammy@countyofdane.com
Administrative assistant to the director.
Wendy Phillips – Clerk III, 608-267-3911
phillips.wendy@countyofdane.com
Responsible for general office work, receiving and processing records requests.
Dr. Paul Stiegler, MD, FACEP – Medical Director, 608-267-3911
stiegler@countyofdane.com
Provides medical direction and oversight of the Advanced Medical Priority Dispatch System. EMD Instructor and Quality Assurance team member.

Technical Services Division

Rich McVicar, ENP – Technical Services Manager, 608-283-2911
mcvicar@countyofdane.com
Responsible for supporting electronic systems, database management, and planning and management of capital projects.
James Holmes – CAD Analyst, 608-283-2953
holmes.james@countyofdane.com
Responsible for supporting configuration, operation, upgrade and maintenance of Computer-Aided Dispatch (CAD) and related systems.
Randy Forrand – Database Coordinator, 608-283-2913
forrand@countyofdane.com
Responsible for maintaining CAD and other critical databases.
Dane County
Revised: July 8, 2010