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The Public Safety Communications Center of Dane County provides countywide 911 emergency call-taking services. The County 911 Center provides dispatching and centralized communications services for the Dane County Sheriff’s Department, Madison Police and Fire Departments as well as 21 local law enforcement agencies. The 911 Center also provides communications and dispatching services to 26 local fire departments and 21 local EMS agencies.

Mission Statement

The mission of Dane County Public Safety Communications is to coordinate efficient and effective communications between the people of Dane County and the responding law enforcement, fire & emergency medical services.

911 Success Stories

View a list of recent success stories for the Dane County Public Safety Communiciations Department

User Agency Summary

View a list of the agencies we service.

Using 9-1-1 From a Cellular Phone

While it is possible to dial 9-1-1 from your cellular telephone in Dane County, please keep in mind that the call taker answering your call will not know your exact location. It is also possible that the 9-1-1 call taker will not be provided with your wireless phone number. Keeping these things in mind, it is important for you to assist the call taker in locating you! Further, if you are calling 9-1-1 from your cellular phone near a political boundary (such as near the county line), your call may first be routed to a dispatch center other than ours. For more information about cellular phones and the use of 9-1-1, please view our cell phone use overview.

Wireless 9-1-1 Statistics

According to the Cellular Telephone Industry Association (CTIA), nearly 46,000 Americans become wireless subscribers every day. It is estimated that of the 150 million calls that were made to 9-1-1 in 2000, 45 million of them were made by wireless telephone users - that's 30 percent. This is a ten-fold increase from nearly 4.3 million wireless 9-1-1 calls just 10 years ago, and the number will more than double to 100 million calls in the next five years. It is anticipated that by 2010, the majority of 9-1-1 calls will be from wireless callers.

9-1-1 Calls From Wireline vs. Wireless Telephones For Year 2008

The total percentage for wireless 9-1-1 calls in 2008 is 67%.

Contact Us

For Dane County residents, please call 9-1-1 for any situation which requires a police/sheriff, fire department or EMS response.

Dial (608) 255-2345 for all non-emergency police and fire requests.

PSC administration can be reached during business hours at (608) 267-3911.

The PSC duty supervisor can be reached at (608) 267-3913 24 hours a day.